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4. Measurement, Analysis and Knowledge Management - 90 points
The Measurement, Analysis and Knowledge Management Category examines how the organization selects, gathers, analyzes, manages, and improves its data, information and knowledge assets.

4.1 Measurement and Analysis of Organizational Performance (45 points)
How the organization measures, analyzes, aligns and improves its performance data and information at all levels and in all parts of the organization.
4.2 Information and Knowledge Management (45 points)
Describe how the organization ensures the quality and availability of needed data and information for employees, suppliers and partners and customers. And how the organization builds and manages its knowledge assets.






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