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Round or square - why reinvent
the wheel?
There are many forms of Benchmarking, in
a business context it's about comparing your organisation with and learning
from other organisations and using the knowledge gained as a basis for
improvement.
A benchmarking exercise may be something very simple like reading a good
idea in a trade magazine and implementing the idea in your own organisation
or something rather more complex such as comparing customer satisfaction
levels to find out how you are performing relative to other organisations.
Benchmarking
Overview by the DTI
This publication from the Department
of Trade and Industry (DTI) explains the four basic types of benchmarking,
the benchmarking process and also includes a questionnaire to determine
if you are ready for benchmarking...
‘Seeing the Light’ - Benchmarking
and Best Practice - The Journey to Excellence
Being overtaken by a Smart car on the motorway the other day was an experience
taking me through a number of emotions. There was the sheer disbelief.
I have only just upgraded my own car. One might expect the odd Jag or
Beema to fly past but a small Smart car was not in my thinking...
Oliver Wight Partner Lawrie
Rumens
| Further reading |
|
High Performance
Benchmarking: 20 Steps to Success
H. James Harrington, James S. Harrington |
Everything
you need to know abut benchmarking. In a quick, jargon-free read!.
The authors of this guide have actually ``benchmarked'' the process
of benchmarking, delivering everything you need to know to get vastly
better results. It's the first book to address all of the successful
benchmarking applications: competitive shopping, competitive analysis,
and production and business analysis. And it's the first guide that
shows you how to select the best value future state solution. Only
leading international quality expert H. James Harrington, teamed
with his journalist son and mountains of Ernst & Young benchmarking
data, could create such a clear, jargon-free, authoritative introduction
to this time-tested practice. Discover how to select the best value
future state solution. Only leading international quality expert
H. James Harrington, teamed with his journalist son and mountains
of Ernst & Young benchmarking data, could create such a clear,
jargon-free, authoritative introduction to this time-tested practice.
Discover how others have used benchmarking to achieve performance
improvements as high as 2000% in only eight months. |
| Buy
UK |
Buy
US |
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Links
American Productivity Quality Center
An internationally recognised resource for process and performance improvement,
the American Productivity & Quality Center (APQC) focuses on benchmarking,
knowledge management, metrics, performance measurement and quality improvement
initiatives. The site has an array of excellent resources...
The Benchmarking
Centre
The Centre was founded in 1992, by some leading international organisations
who saw a clear need to promote and facilitate benchmarking throughout
Europe as a highly effective management tool. Free registration provides
access to resources...
The
Public Sector Benchmarking Service (PSBS)
The PSBS was developed as a partnership between the Cabinet Office and
HM Customs & Excise with the key aim of promoting effective benchmarking
and sharing good practices across the public sector. Although the site
is for the Public Sector it contains lots of useful instruction on benchmarking...
Benchmarking
In Europe
Benchmarking in Europe is an initiative of the European Commission (but
don't be put off) aimed at promoting benchmarking as a tool for enhancing
the competitiveness of European Industry. The site contains a useful library
of articles, case studies and reports...
The
Benchmarking Exchange
The Benchmarking Exchange offers up subscription-based information on
how to measure quality and process improvements in your organisation.
The comprehensive database includes thousands of companies in 56 industries
including business services, manufacturing, financial services and local
governments. The general focus is on qualitative performance, not metrics...
The
Global Benchmarking Network
The Global Benchmarking Network (GBN) is an alliance of leading benchmarking
centres worldwide who share a common vision and mission. Current Membership
comprises benchmarking centres in 17 countries which represent more than
25,000 businesses and government agencies.
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