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6. Process Management -
85 points
The Process Management Category examines the key
aspects of the organization's process management, including key product,
service, and business processes for creating customer and organizational
value and key support processes. This Category encompasses all key processes
and all work units.
| 6.1 |
Value Creation Processes (50 points)
How the organization identifies and manages its key processes for
creating customer value and achieving business success and growth. |
| 6.2 |
Support Processes (35 points)
Describes how the organization manages its key processes
that support the value creation processes. |
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